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Original topic:

Small red mark on brand new tv

(Topic created on: 09-07-2021 10:34 PM)
Tom12
Apprentice
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TV

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Hi, 

This is the third time I have had delivered a brand new Samsung Neo QLED QN90A. Every time the tv has a the same problem. I small red triangle mark in the bottom corner of the screen. 

It looks like it’s in the pixels. Is this a manufacturing fault with the tv?! I don’t want to order another one now as I think they all have the same problem - it could be a bad batch?

Has anyone else had this problem? Photos attached. 

Samsung don’t seem so worried when I told them. 

4 REPLIES 4
CarloL
Moderator
Moderator
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TV

Hi @Tom12, are you still experiencing this issue on your TV? Is the red triangle visible on any channel/app/show you watch?

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Tom12
Apprentice
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TV

Hi Carol, yes I returned all three TVs in the end. The red mark is on every Channel. I turned the tv off I could still see the triangle mark. 

seems like something is damaging it in production? I have given up ordering that model now as can’t keep having the same issue

 

m-o-p
First Poster
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TV

Hi,

the solution is simple: remove the foil 🙂

 

I also have two 55 qLED with exactly the same. It is an imprint on the foil... strange they did not tell you.

 

Cheers, Marc

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Tom12
Apprentice
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TV

Thanks for letting me know! I couldn’t see the foil but will order another one now for try 

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