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Slow internet connection even hard wired

(Topic created on: 26-11-2023 01:31 AM)
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Grguy68
Student
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My new cu7000 85 tv is hard wired to an optical cable that has 500mbps speed. But it gets only about 20mbps on tv. I tested it with a laptop. The same port and same cable. I got 509mbps on the laptop but only 21mbps on tv. Needless to say, the streaming stucks  often. Really frustrating!! Can anyone provide some real support on the issue? Otherwise, I’ll have to call Amazon to return it.

thanks!

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8 REPLIES 8
ChrisM
SuperStar
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Hi @Grguy68 

Just to confirm, is your TV hard wired directly to your router?

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Grguy68
Student
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Yes, it is.

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ChrisM
SuperStar
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Are you using an ethernet cable to make this connection?

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Grguy68
Student
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Yes, Cat7 cable.

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ChrisM
SuperStar
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Have a look at the following link from our friends in the US, for some useful connection troubleshooting steps, @Grguy68:

https://www.samsung.com/us/support/troubleshooting/TSG01111046/#tv-will-not-connect-to-my-wired-netw... 

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Grguy68
Student
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Those steps are for tv NOT connect to wired network. My problem is that it is really slow while connected. Nevertheless I still did the reset tv and reset network steps. Result is still the same — with the same port on the router and the same Ethernet cable, my laptop always gets around 500Mbps while the tv only fluctuates around 20Mbps. What other suggestions can we try? 

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CEO-ROK
Journeyman
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Reset your tv to factory

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Grguy68
Student
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Tried that too. It didn’t help.

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