Hi there,
I have a Samsung 43" RU7100 HDR Smart 4K TV. I have a Sky Q UHD 2TB box and this is connected to my TV via HDMI input 1. Input 2 has a PS4 connected and Input 3 has an Amazon Firestick
I purchased the TV about a year ago and I have had no issues watching Sky in UHD. My Sky UHD setting is set at 2160p 10-bit. Now I am getting the Error: UH011. Its says make sure the TV is connect directly to you Sky Q box (which it is). It then says you will need to find an HDMI input on your TV that supports HDCP 2.2 and connect your Sky Q box to it. HDMI port 1 has been working so this has to be correct. It also suggests connecting the Sky Q box to the other inputs which I have tried and Im still getting the same error.
I have replaced the HDMI cable with a brand new one. I am still getting the same error. Both the TV and Sky Q box are up to date with latest firmwares. The only way to fix it is to factory reset the TV but then a day later the error appears again.
Has anyone experienced the same issue and has anyone managed to fix this.
Many Thanks.
