I have a Samsung UE55RU7100 TV and I've noticed an issue with the hdmi ports. I have sky and a firestick but both will only work in hdmi port 1. I have an android box that works fine in hdmi ports 2 and 3 so the ports are working but when I connect sky to either port 2 or 3 it displays an error saying "this screen does not support hdcp" . The firestick has a blank screen in ports 2 and 3. It is really frustrating because I want to keep both devices connected at the same time without having to keep changing them.
TV software is up to date and I have changed sky q box settings to 1080p
Can anyone help?
I spoke to sky and they ran through their normal diagnostics but they think it's an issue with the tv. I called Samsung support and they said the sky q box needs to be set to 1080p. I checked the settings on sky q box and it is set to 1080p. I'm not sure what amazon would be able to tell me
I've had the tv just under 11 months so it should be under warranty. It doesn't seem as though the ports are faulty as both hdmi 2 and 3 are having the same issue. Other device that I have which is an android TV box works fine in both of these ports. Its as if the tv has different specs for hdmi 1 than it does for hdmi 2 and 3 but the manual doesn't say there's any difference between them. I'll contact the place of purchase tomorrow as I still have the receipt.
The issue was with the sky Q box. Some Samsung tv's are not compatible with the 4k version of the sky q box. Sky changed the box to a 1080p box instead and it solved the problem.
I don't watch 4k content so I don't mind changing the box. I'm not sure what would have happened if I said I wanted 4k content.