18-10-2020 09:58 PM - last edited 18-10-2020 10:21 PM
I have a Samsung UE55RU7100 TV and I've noticed an issue with the hdmi ports. I have sky and a firestick but both will only work in hdmi port 1. I have an android box that works fine in hdmi ports 2 and 3 so the ports are working but when I connect sky to either port 2 or 3 it displays an error saying "this screen does not support hdcp" . The firestick has a blank screen in ports 2 and 3. It is really frustrating because I want to keep both devices connected at the same time without having to keep changing them.
TV software is up to date and I have changed sky q box settings to 1080p
Can anyone help?
18-10-2020 10:40 PM - last edited 18-10-2020 10:42 PM
18-10-2020 10:43 PM - last edited 18-10-2020 10:45 PM
18-10-2020 10:47 PM in
I spoke to sky and they ran through their normal diagnostics but they think it's an issue with the tv. I called Samsung support and they said the sky q box needs to be set to 1080p. I checked the settings on sky q box and it is set to 1080p. I'm not sure what amazon would be able to tell me
18-10-2020 10:52 PM - last edited 18-10-2020 10:53 PM
18-10-2020 11:43 PM in
I've had the tv just under 11 months so it should be under warranty. It doesn't seem as though the ports are faulty as both hdmi 2 and 3 are having the same issue. Other device that I have which is an android TV box works fine in both of these ports. Its as if the tv has different specs for hdmi 1 than it does for hdmi 2 and 3 but the manual doesn't say there's any difference between them. I'll contact the place of purchase tomorrow as I still have the receipt.
19-10-2020 12:30 AM in
05-10-2021 07:25 PM in
The issue was with the sky Q box. Some Samsung tv's are not compatible with the 4k version of the sky q box. Sky changed the box to a 1080p box instead and it solved the problem.
I don't watch 4k content so I don't mind changing the box. I'm not sure what would have happened if I said I wanted 4k content.