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Original topic:

Shockingly bad customer service and my complaint keeps being rejected

(Topic created on: 25-05-2022 02:02 PM)
cashback111
Journeyman
Options
TV

I am furious with Samsung and think they are perpetrating a fraud.

I bought a television which qualified for cashback but was subsequently rejected for it.

I have records of their terms stating that we were eligible for it and thought it would be a simple case to prove.

Unfortunately no-one in Customer Services will address it and I am being sent repetitive generic messages asking me to take it up with other departments. 

No department will deal with it and despite me advising I wish to make a complaint, no-one will acknowledge it.

Me impression is that they think I will give up if they ignore me and make it very hard for me to engage with them.

My recommendation would be to avoid purchasing from them. I feel like a sucker now. They have fraudulently taken money off me and will not let me contest it as they make follow up contact extremely difficult.

1 REPLY 1
Blessed4life
Hotshot
Options
TV
Hi try doing it their way & contact their other departments & if you're still not getting anywhere then contact the online Ombudsman & get some expert Abvice & answers in a few minutes.
(I'm NOT affiliated with this or any advice & Law company, just trying to help)
(Ombudsman website)
https://www.justanswer.co.uk/sip/ombudsman?r=ppc|ga|5|Law%20-%202%20-%20GCO%20-%20Search%20-%20MB|Ombudsman%20-%20Test%20-%20LTV&JPKW=ombudsman&JPDC=S&JPST=&JPAD=455324573169&JPMT=e&JPNW=g&JPAF=txt&JPCD=20170421&JPRC=1&JPOP=ETA_V1&r=ppc|ga|5|22595956|4696783848|&JPKW=ombudsman&JPDC=S&JPST=&JPAD=455324573169&JPMT=e&JPNW=g&JPAF=txt&JPRC=1&JPCD=&JPOP=&JCLT=&cmpid=22595956&agid=4696783848&fiid=&tgtid=kwd-103665744&ntw=g&dvc=m&gclid=CjwKCAjwp7eUBhBeEiwAZbHwkaZ-PSPSUGheYqaWvGSE1Zk2ZoI9up97SF-dRKJI2BzFfE7GIedxEBoCYb0QAvD_BwE
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