Service menu

[Geo metro]

Samsung qled television 📺 internet works perfect, however by mistake, in a service menu I cannot remember what I did on mrt mode and internet doesn't go through my tv, however there's internet connection is fine.

[xSteveuk]

Hi,
This page maybe helpful

Connect TV to my Wi-Fi network

https://www.samsung.com/us/support/troubleshooting/TSG01111046/

[Geo metro]

This issue is totaly different issue, so let me explain the situation.

What happened was I got into (samsung service menu) this is a special place in the TV that only a few people know. In one word engineering place, like in a computer you have to be a special tech to be able to know the issue on samsung qled television. If you know about the engineering service menu, I'm ready to listen.

[xSteveuk]

Hi,
Yes l know what it is
Engineering mode

https://www.samsung.com/uk/support/tv-audio-video/how-to-troubleshoot-internet-connectivity-for-sams...

[xSteveuk]

Hi Try below

Network refresh on your Samsung Smart TV

Grab your remote & press the Home button to get to Settings. Navigate the menu to go to Settings > General > Network. Hover over the option to Reset Network and select YES. Restart your TV

[Geo metro]

This did not help, how do I find my samsung TVs TYPE NUMBER IN THE SERVICE MENU?

[xSteveuk]

https://www.samsung.com/sa_en/support/tv-audio-video/how-can-we-find-the-serial-number-and-model-of-....

[Geo metro]

Didn't work.. however I found the real place that no one knows and I have it.

[Geo metro]

Type number on the back or in the television is QN65Q7FAM but in the service menu is totally different 6ybb6yhnbgb.  Do you see what I'm against .. and this is 1 out of 200

The only help I need is to have a copy original service menu where there are the original answers I need..for example..EWBS ON OR OFF)

[Geo metro]

BT address in service menu is empty, how too