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Original topic:

Serial Number is invalid

(Topic created on: 07-11-2022 02:48 PM)
Jasim11
Apprentice
Options
TV

Bought a new tv QE50Q65BAUXXU but when I try to register it then it says invalid serial number. I checked on the box and on the back of tv its same. help will be highly appreciated.

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1 Solution


Accepted Solutions
Solution
Ginga_p
Helping Hand
Options
TV
Try anything that looks like a zero changing to o and vice versus.
G G

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7 REPLIES 7
kamil40013
Samsung Maker ★★★
Options
TV

@Jasim11, Contact with local Samsung support. They should check your serial number and eventually add it to database.

https://www.samsung.com/uk/support/

Jasim11
Apprentice
Options
TV

Thanks Kamil. I check with them. 

Solution
Ginga_p
Helping Hand
Options
TV
Try anything that looks like a zero changing to o and vice versus.
G G
Jasim11
Apprentice
Options
TV

Thanks GG... Its sorted :smiling-face: 

Ginga_p
Helping Hand
Options
TV
Same thing happened to me so glad it it got sorted
G G
David Hazell
First Poster
Options
TV

That doesn't work either

 

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David Hazell
First Poster
Options
TV

The serial number on the box has one character missing compared to the serial number quoted on the tv information on screen, added the one character, all ok