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Original topic:

SamsungTV won't turn On

(Topic created on: 02-10-2023 10:31 PM)
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Ak1411
Apprentice
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Hello.

My Samsung TV sometimes doesn't turn on. The red light disappears and there is no signal. Unplugging, replugging or holding remote for 10-15 second doesn't work either.

It usually becomes ok a day or so later. The red light comes back on and it can be turned on with the remote.

This happens every few days or once a week.

Any help regarding this?

It is a 2020 model - 

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5 REPLIES 5
JAMES4578
Samsung Members Star ★★
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@Ak1411 check you have the latest firmware on Samsung support?   Are your connections secure,could try disconnecting/reconnecting the  the cables, when there is no red light can you try another socket to see if that makes any difference.  If by any chance you are using a surge protector sometimes there can be an issue there. See some information here https://www.samsung.com/uk/support/tv-audio-video/my-tv-wont-turn-on/ 

Whilst the issue is  periodic I suspect though there may be an issue with my power Board and if troubleshooting makes no difference would require further investigation.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Ak1411
Apprentice
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Hello James. Thank you a detailed and helpful response.

I updated the firmware a couple of weeks ago and it's currently the latest one.

I have used a different power cable (ps4 cable) as well to check if its the cord/fuse/plug issue but made no difference.

I do not believe I have a surge protector. Is this the fuse embedded plug or a an adapter that you mean? I don't have that. The plug is connected direcy to socket.

Thanks

JAMES4578
Samsung Members Star ★★
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Ok thanks for letting me know, yes it was a power adapter I was talking about but obviously not applicable.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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catflap
Navigator
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I had the same thing a few times on my 2014 TV. Luckily I had a repair contract each time. The motherboard had to be replaced every time.

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Ak1411
Apprentice
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Hi Catflap,

Thank you for sharing. This is very helpful. If this would be a recurring issue after getting an initial repair, then might not be worth investing in it considering how you had to repair multiple times.

Appreciate the heads up.

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