14-11-2020 05:56 PM
05-12-2020 03:12 AM
Same here. I live in the United States and own a UN60JU7090FXZA. Every time I watch a 4K video on YouTube, my playback options max-out at 720p. (I had no idea framerate played a part until I came upon this thread though.)
10-12-2020 04:13 PM
Hellou,
now i watch YouTube and see that everything is back to normal. So now every video works in FULLHD or 4K Check your TVs and YouTube app to see if it's back to normal
14-12-2020 02:05 AM
Unfortunately, I'm still experiencing the same problem. 4K videos running at 60fps can only run at 720p.
I've already contacted YouTube last week using the link you posted.
17-12-2020 05:47 PM
Same problem happens with UE40JU6400 model. YouTube Samsung app plays 4k@30Hz, FHD@30Hz, but nothing above that framerate. Nowadays every single youtuber posts videos at 50Hz and they are not supported by Samsung YouTube app. I fell bad for my TV, I don't want to replace it, I understand marketing, I have 3 Samsung TVs, I think I am your client and you should be nice to your clients. Thank you Samsung, for bad suport.
22-12-2020 01:48 PM
I have the same problem with my 120Hz Samsung JS8500 high end model 😞
Please let me watch 60Hz fullHD / 2K /4K.
28-12-2020 12:05 AM
Same issue on my Samsung UE50JU6800 television, never used to be an issue in the past - most videos now limited to 720p on TV app. Also the HDR colour does not work for devices connected to the HDMI 1 port. Colours washed our (e.g. reds look orange) in Netlifx etc with HDR Colour enabled. Numerous reports of same thing for other Samsung TV's in many other forums so not just me!! Samsung TV's really are a load of junk and Samsung support are useless/ non existient. My next TV will be an LG or Sony I'm afraid.
31-12-2020 04:31 PM
I have an UE40F8000 updated to the latest version (both firmware and YouTube). Stuck at 720p even though it's a 1080p panel. I'm from Croatia
31-12-2020 06:59 PM
Same here with UN55JS7200.
Youtube app version 3.00019.
Only 30fps videos on 4k res.
Can't remember if this limitation applied before or is something new...
27-01-2021 10:51 AM
UE55JU6400 here. 720p only. The other tv in the living room(ue55nu7023) works fine.
Is samsung trying to pull an apple on us and making the tv feel obsolete on purpose?
25-04-2021 12:53 PM
Since the youtube application hasn't been updated since the start of the problem, it can in no way shape or form be a youtube problem. The reason for everyone's issues is most likely (this is basically impossible to check unless you have the correct tools and can crack open the firmware files to check) caused by some form of artificial lock samsung has put in place on the television with their most recent firmware update. The fact that when you are watching normal television, or have an external device like a ps4 or xbox or home cinema set or whatever hooked up you don't have the 720p issue but are able to watch full HD would confirm that this is something done on the software level. I.e. if the applications that run on your tv get told that your tv only has a 720p screen, they will accept that as the truth in the same way windows assumes the storage space of a device based on what the device itself says whether this is true or not (https://www.youtube.com/watch?v=J-D6tYBX8vE&ab_channel=LinusTechTips video that explains this in some more detail). As for a possible fix, the more I read online the more I get the idea that this is just going to be something that we have to live with unfortunately.