Just upgraded to Sky Q 1TB from Sky+HD.
There appear to be many threads on compatibility between Sky Q and the Samsung Universal Remote but I can't find a solution to my particular problem. Everything seems to have set up correctly barring the Escape/Back/Backup button (whichever term you like). I went through the usual setup which took what now seems to be a regulation four attempts before it recognises the channel up/down function, but frustratingly, whilst everything else seems to work it doesn't enable the back button when operating in Sky Q menus hence you have to use the Sky remote to exit!
Anyone any idea or am I forever going to have to use two remote controls?
TV - Model UE43KS7500UXXU
SkY Q (Cisco?) - Model ES340d8UK
Samsung Remote - Model BN59-01242A
Latest attempt via the manual setup actually gets me to a list of Cisco devices. Passing through umpteen versions of 'Explorer' gets to the closest device to mine which is ES340B. Unfortunately, selecting this model still doesn't give me the ability to use the Dismiss/Escape/Back/Backup button from the Sky Q menu. Given that the Sky Q app has been pulled from the App Store and the Sky Go & Sky+ apps don't have full functionality for Sky Q, I'm beginning to wonder if "upgrading" was a wise choice!