Samsung UHD 4k 6000 series television screen completely distorted.

[Bencvs83]

Hi, I woke up this morning to find my television picture distorted. Wondered if anyone could help me with a a possible solution. Should i buy a new screen? 

[JAMES4578]

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@Bencvs83wrote:

Hi, I woke up this morning to find my television picture distorted. Wondered if anyone could help me with a a possible solution. Should i buy a new screen? 

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Hi @Bencvs83,   definitely  a major problem.  .  You could perform a self diagnosis- Settings-Support-Self Diagnosis-Start Picture Test  to confirm problem wth TV or device. However I suspect that you will need to contact Samsung Support, could possibly use Remote Support.  Is your set still under warranty though?   if not may have  option of redress with retailer if cost of repair/new screen significant.

[Bencvs83]

Hi, thanks for the reply. Yeah I'm out of warranty and currently checking with retailer if I took extended cover. I'm unable to see any of the screen so I think it would have to be remote access. Part of me has given up and accepted that imI going to have to buy new tv as it seems like repair cost would be high. 

[JAMES4578 · Accepted solution]

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@Bencvs83wrote:

Hi, thanks for the reply. Yeah I'm out of warranty and currently checking with retailer if I took extended cover. I'm unable to see any of the screen so I think it would have to be remote access. Part of me has given up and accepted that imI going to have to buy new tv as it seems like repair cost would be high. 

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I'm sending you a link on consumer rights if decided to go down that route , onus more on customer though  after 6 months .  2015 Consumer Rights Act

[Bencvs83]

Thanks for that James, I appreciate the help. Will bookmark the link and have a read through.