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Samsung UE55KU6500 turn off when playing Stadia and Bluetooth headset

(Topic created on: 27-07-2020 02:30 PM)
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Twimm
Apprentice
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Hello,

 

I'm new on the community and I used the search feature to look if I can find a solution to my problem before posting this message.

 

I have a UE55KU6500 TV since almost 4 years and it's on firmware : 1242.

I use my Chromecast to play videogame on Stadia. It works well, but sometimes I need to be quiet when my wife need it.
In that case, I use my bluetooth headset Bose 700.

 

It works fine for 20-30min and then the screen turn off. It happen all the time.
Fortunately the chromecast is still working, and I don't loose anything but I have to turn on the TV, and connect again my bluetooth device every 20/30min.

Does someone have a similar bug?

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1 REPLY 1
Twimm
Apprentice
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Hello everyone,

 

Can it be power or heat problem?

As after few minutes with bluetooth, the TV shut down.

Is it specific to the 1242 version or the TV model?

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