15-08-2018 10:00 AM
A common problem I believe but I can’t fix it. The TV is about two years old and I remember six months ago it wouldn’t connect to the Internet. A look at the internet then suggested it was a software fault known to Samsung and a fix was being sought. It’s my daughter’s TV and it still received all the channels but she now wants Netflix etc, and I am officially stumped.
Samsung have not been as helpful as I would have liked and asked me to physically take the TV about 18 miles for a diagnostic repair at my own expense starting at £40.
The software version is T-MST10PDEUC-2007.0, BT-G
I have done a factory reset. Sometimes it finds my router but won’t connect to the internet, now it won’t even find my router which is frustrating.
it says my MAC address is c4:73:1e:aa:44:78
ip address, subnet mask, gateway and DNS Server are all zero values
Can anyone help please ?
many thanks,
Gra
15-08-2018 02:27 PM
@Graham66 wrote:A common problem I believe but I can’t fix it. The TV is about two years old and I remember six months ago it wouldn’t connect to the Internet. A look at the internet then suggested it was a software fault known to Samsung and a fix was being sought. It’s my daughter’s TV and it still received all the channels but she now wants Netflix etc, and I am officially stumped.
Samsung have not been as helpful as I would have liked and asked me to physically take the TV about 18 miles for a diagnostic repair at my own expense starting at £40.
The software version is T-MST10PDEUC-2007.0, BT-G
I have done a factory reset. Sometimes it finds my router but won’t connect to the internet, now it won’t even find my router which is frustrating.
it says my MAC address is c4:73:1e:aa:44:78
ip address, subnet mask, gateway and DNS Server are all zero values
Can anyone help please ?
many thanks,
Gra
Hi @Graham66, The latest firmware for this model is actually 2008.0 so should firstly be upgraded and if cannot do that OTA should download to USB. https://www.samsung.com/uk/support/model/UE37ES6300UXXU/ Have you tried resetting the network or changing the IP Settings. To change IP settings go to Menu, Settings, Network- select Network Settings, Start, IP Settings and make sure it's on Manual. Select DNS server and change to 8.8.8.8 or 8.8.4.4. If by any chance you have not tried automatic settings you could give that a go if no joy.
Some further advice also in this thread which may help https://eu.community.samsung.com/t5/TV-Audio-Video/Samsung-Smart-TV-stopped-connecting-to-internet-w...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-08-2018 02:41 PM
Hi Graham,
Tell can have an acces on soft ap or wifi direct on network menu ?
15-08-2018 07:39 PM
Thanks, I have managed to update the firmware to 2008 from 2007 but still have the same issue. Am I able to factory reset the TV which would include the network settings also as it appears these are retained. I have also update the DNS server settings to both 8.8.8.8 and 8.8.4.4 with no joy.
the IP address, subnet mask and gateway are all defaulted to 0.0.0.0
Regards,
Graham
15-08-2018 07:41 PM
15-08-2018 08:03 PM
15-08-2018 08:04 PM
15-08-2018 10:04 PM
I have now removed the internal wireless WIFI card and reordered a new one. Fingers crossed. It works perfectly now the software has been updated and with a wired router connection. Just wi fi is problematic.
16-08-2018 01:22 AM
@Graham66 Glad at least Internet working oh with wired connection, when you get new wi-fi card if still issues you can reset to TV to factory settings via the Start Set Up.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
16-08-2018 03:50 AM