Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung tv

(Topic created on: 11-04-2023 08:33 PM)
727 Views
Alan007
Apprentice
Options
75" tv just turned 2 years old and has loads if shadows on screen, started last year and getting worse. 
14 REPLIES 14
ChrisM
SuperStar
Options

That's certainly not what we like to hear, @Alan007! Could we take the full model code and current software of the TV? Go to Home > Settings > Support > About This TV. Also, are you able to provide a photo/s to show the issues you're having with the screen?

0 Likes
Alan007
Apprentice
Options
Easier to show shadows on blue screen. Cheers20230414_133305_1000001618_1681475586.jpgScreenshot_20230411_202343_Twitter.jpg
0 Likes
DannyT
Moderator
Moderator
Options

Could you try a Picture Test for us? Head to Settings> Support > Device Care > Self Diagnosis > Picture Test. 

 

If you still see the shading on those screens, then you'd need to get your TV inspected by one of our engineers. 


Welcome to the Community!

0 Likes
Alan007
Apprentice
Options
It say device care function no available
0 Likes
Alan007
Apprentice
Options
Pic20230414_135123_1000001619_1681476684.jpg
0 Likes
DannyT
Moderator
Moderator
Options

It looks like you might be trying to access this inside an app or menu. Could you head to standard TV and then try again? 


Welcome to the Community!

0 Likes
Alan007
Apprentice
Options
It says the live TV screen sometimes freezes or appears broken
0 Likes
Alan007
Apprentice
Options
Still the same, looks worse! 20230414_141811_1000001620_1681478292.jpg
0 Likes
TessM
Mastermind
Options

Hi @Alan007 ,

 

I'm sorry to hear that. Are these marks visible in all the screens and sources or just when white is displayed on screen? If these are visible in all of them you may want to have this looked at by one of our engineers. If you are in the UK you can arrange this from here: Book Your Repair with an Authorised Service Centre | Samsung UK

 

For other countries please check this link to find support there: SAMSUNG | Samsung UK

0 Likes