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Samsung TV won't instantly connect to SmartThings via Ethernet

(Topic created on: 04-11-2023 10:57 AM)
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MajliTech
Student
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Hello,
I have a problem where after turning on the tv, for about 10 minutes it won't connect to SmartThings. How can I fix this issue? Thanks.

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4 REPLIES 4
AlexLdn
Voyager
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I have tried to use SmartThings in the past but I had as well problem to connect. I just gave up. I don't know know why there is such a connection problem 🤔
GoanGeek
Samsung Members Star ★
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I would presume. They both need wireless connection to the same router.

Have you tried via WiFi instead of Ethernet?
Solution
JAMES4578
Samsung Members Star ★★
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In addition to being connected to the same wireless Network, devices need to be logged into the Same samsung Account to pair.   Assuming Tv is compatible (any set from 2017 onwards certainly should be)  https://www.samsung.com / Smart Things compatibility    

Ensure that tv and phone have the latest updates, in the event of issues rebooting both Devices may solve the problem.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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MajliTech
Student
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Seems that wifi did the job. Works as soon as I power on the TV.