Is there any news on when the TV Upgrade Program will restart? Website says coming later this year but has been saying that since January.
Samsung support claim it is available but is not an option when checking out.
If they have ended it they should let people know.
Samsung told me in August that it would still be resuming this year so who knows.
My 2018 QLED was due an upgrade in June but I was contacted a month or so before to say it was on hold due to Coronavirus.
My TV was eligible for upgrade in Sept 2020. They sent me an email saying " we are aware that the Upgrade program isn't working" and told me to purchase my new TV and submit for the upgrade credit. It's been 3 months and they are "still working on it" and meanwhile I'm paying for both TVs! What the actual F$%* is going on at Samsung? They can't seem to get their stuff together as 5 different agents have emailed that they are "working on it" with no timeline for resolution. Isn't it as simple as submitting a refund to Samsung Financing for the amount?