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Samsung TV UN65NU7300 shows as off line in SamrtThings

(Topic created on: 05-01-2023 01:03 PM)
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Sunnyghat
Apprentice
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Hi, 

 

Hoping some one  can help me out, I have a Samsung TV UN65NU7300 which is connected to my home network using a network cable (i have tested over wifi with the same result.

In the SmartThings App/Website and on all my Google devices the TV always appears as offline, I have removed the TV and readded it serveral times, but immediately shows as offline.

I have checked and confirmed that there are no new software updates for the TV available.

 

Any help would be appriciated.

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3 REPLIES 3
Brian007
Navigator
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The only time it should be saying that is when the the TV is off, either in standby or switched off at the socket.
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Sunnyghat
Apprentice
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Hi, 
That I would understand (although in standby I would expect it to still be controllable, as with my other smart tv's). However it remains in this state event when the TV is turned on.

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JAMES4578
Samsung Members Star ★★
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Hi @Sunnyghat  Have you checked you have the latest update for Smart Things.

if so check the mobile  Devices settings on Tv,  TV Settings > General > Network > Expert Settings > Turn on from mobile device: Enable.

More information on in this article  https://www.samsung.com/apps-services/my-samsung-tv-is-connected-to-smartthings-but-appears-offline-... 

if  still no solution I would suggest you Reboot both the Tv and your router by unplugging, leave at least 30 seconds before reconnecting.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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