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Original topic:

Samsung TV UE39F5500AKXXU caught fire

(Topic created on: 15-03-2021 07:19 PM)
Gilbert1
First Poster
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TV

Dear Samsung Community,

I was shocked this weekend to witness the television in my lounge billow smoke and catch fire.  It was pure chance that it did not occur  when my 13 year old daughter was  in the house alone (she has been frequently during COVID lockdown).  Up until this incident, i have been a brand loyalist with several Samsung tvs and monitors in the house.  I would like a response to the following questions please:

1) Have i missed a product re-call?

2) If not, what is Samsung's liability policy?

3) What are the chances of it happening with the other Samsung products in the house?

4)  I have to replace the offending product, what assurances can Samsung give me to with regard to the safety of their current product range? 

1 REPLY 1
CarloL
Moderator
Moderator
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TV

Hi @Gilbert1, I'm very sorry to hear about this. I sent you a PM with the instructions on the next steps.

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