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Samsung TV suddenly started making clicking/ ticking noise both when on and off (QLED QE55Q7F)

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Apprentice

Hi,

I bought this TV around 2 months ago.

QE55Q7F

everything is great except since last week the TV suddenly started to make this clicking / ticking noise every once in a while.

 

the noise comes from behind the TV and is very similar to mouse click.

it is audible and distracting.

 

it doesn't matter if the TV is on or off and it does happen even after hours (8+) after TV is turned off, so I don't think it's related to normal hot/cold electrical expanding noise.

 

it makes this noise every few seconds..sometimes it stops for few hours and then goes on with less requency.

 

the TV functions normally aside from this noise.

this noise was not present at first and it started just recently.

 

what is this noise and what should I do?

anyone has similar experience?

 

192 REPLIES 192
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Listen to the audio of the issue here. 

 

https://voca.ro/mqB5Y8ce16Y

 

and here at 1:36

 

https://voca.ro/hBjIzdo9fs9

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I will never never never never buy a samsung tv  in my life because i had this issue in my 50mu7000 2017 model. And now i bought the 55 q60r and this clicking sound drives me crazy and i cant even sleep. All new samsung have this issue, simply samsung is selling us cheap and bad components for some high prices 😠

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Costco Concierge (after 4 hours on the phone) finally sent out a technician to replace teh power supply board, the motherboard, and the speakers. The popping/cracking sound is perhaps worse than before.

 

I don't see any screws to loosen. The technician showed me a custom tool they use to snap off the back of the enclosure.

 

I've been waiting a week to find out what are the next steps.

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