Hi there everyone,
I would like to mention that I have found various forums with regards to the same problem and was curious to chek if anyone would join in to ask Samsung to recall all their products (in this case TV) with the recording problems as it deemed to be miss-sold. As we know at the moment under miss-selling there are few relative Institutions that will look at it and will take it very serious and not only will force them to repay the customers already in the same position as mine but will perhaps give Samsung to think that a miss-selling is not a joke... Sorry dear Samsung but you are ignoring the reality and the problems that your products are having....I have been cut off not only once when I have mentioned about the Recordings being a problem.- Why?? As you have simple admitted that there is a massive problem with a few models...
If you would like to see it for yourselves I will be paragraphing what someone have already encountered:
" .......“This issue of scheduled recording and some reports of challenges being experienced remains under review by our Product Support Team at Head Office."
As previously mentioned in light of the various challenges that you are facing we would like to consider an exchange model for you, as advised this is pertinent to your specific situation.
However, prior to reviewing a suitable exchange we first do need to highlight that the scheduled recording issue is an on-going discussion with our Product Specialists in Head Office and HQ and thus any replacement may encounter similar issues. In addition the Smart Things Extend is not a feature that was released and thus will not be available on any replacement....
.....Customer Services Executive....."
What do you all guys think about it?? I find it amusing as after many weeks of arguing the case Samsung has already admitted their mistake...
DD
