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Original topic:

Samsung TV stopped wotking

(Topic created on: 28-04-2020 11:10 AM)
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52EZ0UuUMv
First Poster
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Hi there,

I have purchased the Samsung TV with the above model and serial number less than 5 years ago. It has been repaired 2 times and must say that a TV does not last only a few years working time to time as we are working daylight. The TV now stopped (no image)  and we are frustrated. Not to mention that the recordings were mulfunctioned sine we have purchased it. Although we have asked to be repaired as well nothing was done...and that was 2 times.....We have contacted the CEO and we have been asked to contact the  support team for a free replacement. with an upgraded model for all the trouble and the extra time and money spent unnecessary but we are still waiting after weeks of waiting....Anyone there??? Hallo???

 A TV is part of the most basic things any familly should have and especially in the present times with all the exceptional situation we are going through satying indoors like any others around the world with kids and familly and we should really think that it should be a minor problem to have iut sorted at once.  Anyone cares to step in?

Many thanks

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5 REPLIES 5
TessM
Mastermind
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Morning @52EZ0UuUMv ,

 

Would you be able to send us a message using our Moderator profile, found here with more details about this so one of my colleagues or myself can take a look at your case and provide you with an update?  

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52EZ0UuUMv
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Hi there TessM,
Thank you for your quick response. I have already sent you a private message and if you need more details about the TV let me know asap please.
DD
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52EZ0UuUMv
First Poster
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Hi TessM,
I 've had a reply from one of the Technician and they could only offer 15%. Once I have mention about the recordings being malfunctioned from first day of purchasing they have disconnected the line....
I have sent them a link of the same problem being a massive problem not only nationally but on an international scale.
I could perhaps sent it to you for perusal and once you will read it will become very clear that Samsung avoids at all costs but will only give up if you persist. Let me know whenever possible. Many thanks
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52EZ0UuUMv
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Hi there everyone,

 

I would like to mention that I have found various forums with regards to the same problem and was curious to chek if anyone would join in to ask Samsung to recall all their products (in this case TV) with the recording problems as it deemed to be miss-sold. As we know at the moment under miss-selling there are few relative Institutions that will look at it and will take it very serious and not only will force them to repay the customers already in the same position as mine but will perhaps give Samsung to think that a miss-selling is not a joke... Sorry dear Samsung but you are ignoring the reality and the problems that your products are having....I have been cut off not only once when I have mentioned about the Recordings being a problem.- Why?? As you have simple admitted that there is a massive problem with a few models...

If you would like to see it for yourselves I will be paragraphing what someone have already encountered:

" .......“This issue of scheduled recording and some reports of challenges being experienced remains under review by our Product Support Team at Head Office."
As previously mentioned in light of the various challenges that you are facing we would like to consider an exchange model for you, as advised this is pertinent to your specific situation.
However, prior to reviewing a suitable exchange we first do need to highlight that the scheduled recording issue is an on-going discussion with our Product Specialists in Head Office and HQ and thus any replacement may encounter similar issues. In addition the Smart Things Extend is not a feature that was released and thus will not be available on any replacement....
.....Customer Services Executive....."

 

What do you all guys think about it??  I find it amusing as after many weeks of arguing the case Samsung has already admitted their mistake...

DD

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52EZ0UuUMv
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Dear Samsung,

 

Very sorry to tell you that after a few years of being your customers with the hope that everything supossed to get better,  we are now telling you that following your ignorance,   you are going down the hill and as from today we have taken the decission to tell you Good Bye. So long and there nothing we could have done more in getting your attention. We have found a much better products,  so here is our thoughts of a simple Good luck and a very sorry Good Bye. You have simply lost more than you know and you will be a past with no return...mark our words here.

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