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Original topic:

Samsung tv stopped reading usb drives

(Topic created on: 08/05/19 15:18)
Chrislsk
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I have a Samsung UE55NU7023 i was playing back content just fine today and after i ejected my usb stick and insterted after 10 minutes without doing anything that would cause trouble my tv stopped loading anything from the usb port. It kep loading the usb forever when i tried to access it. I tried multiple usb sticks and it did the same thing. But when i had a single folder with a video in one usb drive the tv prompted me as always to play the video without opening the files and it played the video just fine, but when i tried to access the files after that i couldn't. What is going on? The port clearly works, what should i do? 

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Zigmunth
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The solution that worked for me was to go into settings into External Devices Manager (not sure how it is in English, my menu is in Polish) and remove all my phones, tablets etc.

 

Than I switched off the TV, disconnected the USB drive and turned on my TV. It still works. I hope it helps. 

 

Merry Xmas and Happy New Year :winking-face:

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208 REPLIES 208
ChrisM
Moderator
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Hi @Chrislsk.

 

Could you tell us the current software version of your TV? Go to Home > Setting > Support > About This TV.

Croftyboy
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Hi I’m having a similar problem.

 

its been fine recently until about 2-3hrs ago.  Will not read any usb flash drive.  Samsung upstairs does though.

 

tv in question is UE46F8000ST running software version 1135, latest version according to the software update function in settings>support.

 

USB port powers flash drives with voltage as flash drives light up.

Yahyakord
New Member
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Hello dear

My samasung ju7000 has recently stopped loading USB contents , before was ok but now seems to have some issues. 

I have done anythin, my TV already had the latest firmware (1530) . I have done what I could think of , factory reset, hub reset, changing region , changing language, I changed anything on TV , even tried to degrade the firmware but was not able to. 

 

Can't understand what could be the cause

Something when I turned the tv on I can see the contents of USB and even play videos but when I try to browse folders it hangs and the next time I try to see the contents It keeps loading ...

I was planning to play with the hidden options of tv but I am bit scared that could brick the tv ...

Any help could be life savings!!!

JEhlephant
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Ive been having the same issue.  For a while, if i gave it a minute to load it would be able to read the HDD.  Recently, it will just get to the screen and then freeze while loading.  Simple solution to the problem.  Connect your external hard drive directly into your router.  As long as your tv is connected to your home network it will pick it up.  Not all routers support NAS (Network Attached Storage) but if it has a USB port it should work just fine.  You'll also be able to access your external drive on multiple devices and simultaneously.  Sorry for the late reply, but this just started happening with my Samsung UN55KU6290 and I was searching for a fix.  Hope this helps! 

StanS1
Observer
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TV

I was able to plug my USB drive into my Netgear router and configure the router so that the tv now sees the drive and its contents. Thanks for suggesting this solution! I just hope that Samsung sees fit to update the software so that no one else has to go this route.

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troubleshoot
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Hi i fixed the reloading USB and hanging issue on my old Samsung 3D TV (Model UE40D7000LS) by the following means:

When you select USB from source and it keeps on reloading , press EXIT key for 10 to 12 secs on your remote , it will exit the reloading. Now press source and select USB again this time it should work without hanging or restarting the TV.

Thanks 

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wtaylor6790
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Is there a fix for this? My UN75JU6500FXZA is doing the same thing.

JesseW
Apprentice
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Exactly the same thing happened to me: When I got to the USB input page, I can navigate around one or two files until the whole thing freezes--and then Smart TV launches itself. Does anyone have any advice? I made sure I had the latest software installed (which I do), so this seems to be something that needs a fix on Samsung's side. 

Robert45
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Samsung tv stopped reading usb drives

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tvtalkturmoil
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I've been struggling with the USB and Smart Hub problems since the Samsung firmware update in Dec 2019. Presumably there will be a 'standard' firmware update from Samsung soon-ish and hopefully it will resolve the problems; has anybody heard anything about future updates?

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BalmoreRene1986
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I resetted the Smart hub on my tv and it fixed it.
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Norea
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@BalmoreRene1986 wrote:
I resetted the Smart hub on my tv and it fixed it.

Thanks this fixed my issue. Ua55mu6100 here. 

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Verity
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Tried resetting the Smart Hub twice. It didn't work for me

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Mv2Player
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Problem:

With old firmware there was no problem but with new there is a problem with USB loading screen of death on Samsung tvs.

 

Why?:

 Because Samsung decided to scan what people watch on usb. The owner of smart tv is corporation and you as a cosumer do not have options to control, choose, or disagree. If you disagree with terms and conditions it will not let you use Smart tv ( the same is with cellphones, tablets, smart watches...). In a simple words Corporations make money of selling your personal informations to whoever pay more (hi, this is fishermen store, how much money do you want to send me names and addresses and emails and cell phones of 1 million people who like fishing?). 

 

Temporary solution:

-hold 10 seconds back button

-reset tv->support->self diagnosis->reset->pin:0000 (start over all settings except network it takes 15 mim

-call samsung $0.50 cents/hour overseas representative and ask for support and lose a couple hours of your time and life

-reset hub

-unplug tv from wall and plug it back

 

Permanent solution:

-wait until someone make anti-advertising youtube clip for usb samsung glitch and wait until it hits 1 million views and Samsung is going to fix the software

 

-buy any Android tv box $30-$100 and duck taped it on the back of tv (this is going to give you hacked cable for free, usb without glich, better browser, games, and 4k youtube streaming)

 

-hack tv and downgrade firmware and turne off auto updates.

 

-buy other brand (Hisence, Vizio, TCL...)

 

-smash tv and do more people time instead of screen time

miculas10
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Hello I have Samsumg KS8000 , Software version: 1241 and i get the USB problem yesturday , I resetted the Smart hub on my tv and it fixed it, but the issue its come back today :(, now i tryed this option "unplug tv from wall and plug it back" now its working fine , i m waching every day movie from my 3TB HDD i come back whit update tomorrow if working or i have the same problem , PS sorry my engliesh ..

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Nahtay
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My Samsung TV MODEL CODE: UA32H4100 just stopped reading all USB drives

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Leesm
Apprentice
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I've had the same issue.  Watched a show from inserted usb, left it in as usual and next night won't load files. Recognises the usb is in.  Tried both ports, today tried them on other Samsung tv in other room. Reset smart hub and nothing.  Usb is fine as using it now on other devices.  very annoyed.  Tvs under 2 years old.  Seems like happening to a few.  

LauraAS
Apprentice
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I have the same issue, I have been with online chat for over two hours, still not resolved, the agent offered no insight as to why this has happened other than instructions to try an alternative USB.  If it is of any help, if you have an Android phone you can download Smartview.  I can't promise it will resolve your issue as I can't try myself as I have an iphone.  I am sooo annoyed - I will not be purchasing  another Samusung TV or and Android phone

Leesm
Apprentice
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Laura, I knew there wouldn't be an answer,  seen too many complain about it with no resolution. 

This has really soured my opinion on Samsung, how does a function of the tv just stop working for no reason.  

LauraAS
Apprentice
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Hi Lee Have you tried to download Smart View from Google Play - it is absolutely dire, there are probably hundreds of comments with users saying it doesn't work.  I wondered why the agent I was talking to online was almost avoiding the topic.   I know that I used to be able to connect a PC to my TV because I remember trying to sort out Windows 10 so I could boot from a USB.  Currently, a different PC is attached to my TV and can only be recognised as part of the network,  but NO CONTENT FOUND, if I take out the ethernet connection from the PC it doesn't show at all and that is through HDMI.  TV Boxes (ie sky and YouView are fine) USB connects with media files on it is recognised but NO CONTENT FOUND.  I have been messing with this all day, it seems smart view is the answer but that is POS according to one comment! on Google Play apps  I really didn't want to go down the App/Network route as the potential for errors is off the scale; now confirmed