23-03-2022 06:13 PM in
I got given a tv for my birthday. It was purchased only 3 weeks ago and has 5 year warranty on it. I went away for a few days and came back home to see the top right corner of my tv has began almost peeling, making a bubble. No-one was home during the time I received the tv therefore no-one had touched it. Not knowing what this was I did a live chat with Samsung where I was asked to send a photo of the damage which I did and a photo of a picture test which I did. Be mindful that this peeling doesn’t come as far as the tv picture so it isn’t affected but either way you spend a lot on something for it to be basically perfect. He booked it for a repair and told me it would be covered by warranty. Fast forward to my In-home repair appointment, the engineers came and took the tv with them. They had said something along the lines of ‘the secondary layer’ was peeling. The next day I get a call from the repair company saying I have to pay, so I called Samsung about this. They are saying it isn’t covered by warranty, despite the fact I haven’t laid a hand on this part of the tv and wasn’t even in the house with it to damage it. I am awaiting a call from a manager but as of right now they are refusing to cover the cost of this damage!!!! What do I do?? And Why do I need to pay for a damage which I didn’t cause and is clearly a manufacturing issue!!
23-03-2022 09:25 PM in