29-07-2020 03:38 PM in
I just got a 55" Q6DT QLED 4K, works great except the Samsung TV Plus is showing channels in the guide, but gets an error when selecting a channel. I have done the latest update and reset the TV. TV is hard wired into the internet.
01-08-2020 05:14 PM in
It does seem that your TV is up to date. Could you try a full reset of the TV please? Go to Home > Settings > Support > Self Diagnosis > Reset > PIN. Note, any settings you may have adjusted will be lost and set back to the factory default settings.