Samsung TV Plus not receiving channel signal, app works

[DCrosby]

I just got a 55" Q6DT QLED 4K, works great except the Samsung TV Plus is showing channels in the guide, but gets an error when selecting a channel.  I have done the latest update and reset the TV.  TV is hard wired into the internet.

Thanks

D

 

[ChrisM]

Hi @DCrosby 

Could we take the full model code and software version of the TV please? Go to Home > Settings > Support > About This TV.

[DCrosby]

QN55Q6DTAFXZA

T-NKLAKUC-1301.4, BT-S

[DCrosby]

[DCrosby]

QN55Q6DTAFXZA

T-NKLAKUC-1301.4, BT-S

[ChrisM]

Hi @DCrosby 

It does seem that your TV is up to date. Could you try a full reset of the TV please? Go to Home > Settings > Support > Self Diagnosis > Reset > PIN. Note, any settings you may have adjusted will be lost and set back to the factory default settings.