29-07-2020 03:38 PM
I just got a 55" Q6DT QLED 4K, works great except the Samsung TV Plus is showing channels in the guide, but gets an error when selecting a channel. I have done the latest update and reset the TV. TV is hard wired into the internet.
Thanks
D
30-07-2020 02:57 PM
Hi @DCrosby
Could we take the full model code and software version of the TV please? Go to Home > Settings > Support > About This TV.
30-07-2020 11:09 PM
QN55Q6DTAFXZA
T-NKLAKUC-1301.4, BT-S
30-07-2020 11:11 PM
31-07-2020 11:37 PM
QN55Q6DTAFXZA
T-NKLAKUC-1301.4, BT-S
01-08-2020 05:14 PM
Hi @DCrosby
It does seem that your TV is up to date. Could you try a full reset of the TV please? Go to Home > Settings > Support > Self Diagnosis > Reset > PIN. Note, any settings you may have adjusted will be lost and set back to the factory default settings.