Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung TV Plus not receiving channel signal, app works

(Topic created on: 30-07-2020 11:09 PM)
723 Views
DCrosby
First Poster
Options

I just got a 55" Q6DT QLED 4K, works great except the Samsung TV Plus is showing channels in the guide, but gets an error when selecting a channel.  I have done the latest update and reset the TV.  TV is hard wired into the internet.

 

Thanks

 

D

 

0 Likes
5 REPLIES 5
ChrisM
SuperStar
Options

Hi @DCrosby 

 

Could we take the full model code and software version of the TV please? Go to Home > Settings > Support > About This TV.

0 Likes
DCrosby
First Poster
Options

QN55Q6DTAFXZA

T-NKLAKUC-1301.4, BT-S

0 Likes
DCrosby
First Poster
Options

0 Likes
DCrosby
First Poster
Options

QN55Q6DTAFXZA

T-NKLAKUC-1301.4, BT-S

0 Likes
ChrisM
SuperStar
Options

Hi @DCrosby 

 

It does seem that your TV is up to date. Could you try a full reset of the TV please? Go to Home > Settings > Support > Self Diagnosis > Reset > PIN. Note, any settings you may have adjusted will be lost and set back to the factory default settings.

0 Likes