12-08-2022 08:06 PM
12-08-2022 11:31 PM
13-08-2022 09:55 AM
13-08-2022 11:05 AM - last edited 13-08-2022 11:06 AM
13-08-2022 03:23 PM
13-08-2022 03:41 PM
13-08-2022 06:23 PM
Hi @nathF You have not named the model but can you check you have the latest update on the Samsung support site (there was a recent update for 2019 QLED AND RU series) https://www.samsung.com/uk/support/ (can be downloaded to USB if not available OTA)
If so or it does not sort it out I would suggest unplugging from mains for around 5 minutes and trying again. However you may need to do a picture test, Support-Self Diagnosis-Picture Test. If the Test fails then it would need investigation if you wanted to go down that route.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
13-08-2022 08:18 PM
13-08-2022 08:37 PM
@nathF There is a 1401.0 now available https://www.samsung.com/uk/support/model/UE50RU7020KXXU/ = I Take it Ambient light detection is switched off. If not sorted may be issue with panel.
Support contact details here https://www.samsung.com/uk/support/contact/#product-support
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
13-08-2022 09:03 PM