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Original topic:

Samsung TV Not Refreshing NAS Information

(Topic created on: 05/07/20 09:51)
swfcowls
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TV

In May, I purchased a UE43RU7020K Smart TV from Amazon.co.uk and came a cross an issue when used with a Network Attached Storage device. I use the ZyXEL NSA320S.

 

The TV successfully recognises it, but for some reason, it doesn't change the files and folders on the NAS to reflect any changes made.

 

Every time I want to use the NAS source on the TV, it displays the file and folders that were in place when it FIRST connected, meaning I'm unable to use this source, particular as it states there is an error playing the selected file.

 

Strangely enough, when you put the same video file on a USB memory stick or portable hard drive and connect them through the USB ports, it has no problems playing the file.

 

I conclude, that because it doesn't refresh the file structure information from the NAS, then it gets confused, hence the errors.

 

I did ask a question on the subject before, but got no response, so hoping I might this times, as it's very frustrating.

 

Appreciate any help in resolving this issue, especially as Samsung Support have had two months and not got back to me yet.

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xkoeckiiej
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TV

I have a similar problem, i moved some folders on my synology nas yet theyre duped on the tv. The folders show up at the new place just fine , but also on the old place where the files are inaccessible.

how can i rebuild the database in the samsung tv? (50q70t)

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swfcowls
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Unfortunately, no one has provided a solution and no acknowledgement from Samsung. Its very frustrating and I have stopped using it. 

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