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Samsung TV flicker issue

(Topic created on: 24-05-2020 07:21 AM)
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Jellob68
First Poster

‎24-05-2020 07:21 AM

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I own a Samsung 55' smart 4k uhd tv

QN55Q7FAMFXZA 2160P..all of a sudden after 3years,it decided to stop working. I've checked hardware,cleaned,and still have the same problem to no avail. My problem is red power light is on,while the actual logo shows,flickers,then the screen goes black.. I thought I'd post on here to get advice,or suggestions from other users, or consumers. Before I contact the store,where I have a 5yr plan,I was hoping maybe someone has had this problem. I have a feeling its shot. In that case,no more samsung here. The lifespan of the product,3yrs,is not a good selling point! Take it Easy!.....Steve John,FL...

1 REPLY 1
AndrewL
Moderator
Moderator

‎24-05-2020 11:22 AM

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@Jellob68: Sorry to hear that you're experiencing this issue. If you unplug the TV at the wall for around 30 seconds, then plug it back in and power it on, does this resolve your issue? If not I recommend reaching out to our AV Team on 0333 000 0333, or on Live Chat via the link below, and an advisor will be able to look into this further for you, and arrange any necessary repairs.

https://www.samsung.com/uk/support/livechat/
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