27-08-2020 05:20 PM
27-08-2020 05:45 PM
@AndyOW: Please can you confirm the model number of your TV, located on the sticker on the back of the device, or in Settings > Support > Contact Samsung, and I will look into this for you. In the meantime, can you confirm if you have tried connecting the headphones to another compatible device?
04-10-2020 08:44 PM
02-12-2020 07:08 PM
I have the exact same issue with my Q70R. Did you find any solution for this issue?
My TV Model: QN65Q70RAFXZA
02-12-2020 07:31 PM
02-12-2020 09:16 PM