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Original topic:

Samsung tv + black screens

(Topic created on: 27/01/21 19:27)
Weaver13578
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TV

Although I can receive my normal tv channels via my aerial, for the past 2 hours or so I have been unable to watch and of the streamed channels via the guide. All I get is black screens. Any ideas?

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CarlH
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TV

Hi @Weaver13578 , can you confirm the full model number of your TV? You can find this on the back on a white sticker. 

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Weaver13578
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TV

Hi, and thank you for your rapid reply. Woke up this morning and found that tv is back to normal and I'm actually watching the movie sphere channel at the moment. So glad because the tv is anchored to the wall and it would be difficult to access the model number. That said, I will find my order later and copy the details from that just in case the problem returns. Thank you again.

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CarlH
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TV

Hi @Weaver13578 , can you confirm the full model number of your TV? You can find this on the back on a white sticker. 

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Weaver13578
First Poster
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TV

Hi, and thank you for your rapid reply. Woke up this morning and found that tv is back to normal and I'm actually watching the movie sphere channel at the moment. So glad because the tv is anchored to the wall and it would be difficult to access the model number. That said, I will find my order later and copy the details from that just in case the problem returns. Thank you again.

View solution in context

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