01-11-2020 09:12 AM
Hi everyone, please see problem below.
I purchased a new Samsung TU7500 smart TV and paired it with a Virgin V6 TV box. However, while I have a picture, there is no sound . There is no sound on any of the apps, like Netflix or even when I scroll with control. I returned TV to Currys where they did a test with my cables and remote and sound in store worked perfectly, yet when I set it up in my home, no sound at all. I've been at this for over 10 hours and I am at a loss for the reason of no sound. I have tried all setting rebooting, nothing works.
Many thanks for advice.
01-11-2020 09:25 AM
01-11-2020 09:33 AM
01-11-2020 09:39 AM
Hi... Yes I've tried settings on TV. Cannot figure it out as when Currys tested it, sound worked perfectly. They used my cables and remote and did not do anything to settings
01-11-2020 09:42 AM
Thanks for the advice. I have no idea how to change the WiFi channel. Is this something that is easy to do?
01-11-2020 09:44 AM
01-11-2020 09:47 AM
Yes... I have tried a different cable and still no sound.
01-11-2020 09:51 AM
06-11-2020 03:42 PM
26-11-2020 07:00 PM
I've recently brought a new TV and had no sound from the TV. When I removed the stand I found it working.