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Original topic:

Samsung Support Is The Worse

(Topic created on: 09-12-2021 04:56 PM)
MrHollaOut
First Poster
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The ChatBot is useless.  Samsung Support is worse than Comcast.  The run-around is legendary.  I am trying to get support on an order before it gets lost in the void. I am trying to cancel US036458711, but it is in loop-hell.  The ChatBot makes me want to drink acid.  I want a full refund because the delivery service AGS, used by Samsung, is uncommunicative and disrespectful.  This order was supposed to be here on 04DEC2021.  I call them and they states, "Oh there was a delay..."  When were they ever going to tell me that the delivery would be delayed?!?  That is bad customer service.  Reflects bad on them and Samsung.  So, I canceled the delivery with them and told them to return it.  But, when I try to cancel with Samsung, it makes me want to drink acid.

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Pugs1957
Samsung Maker ★
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This is the European forum so I'm afraid no Samsung staff can pick this up here and help you. Please post on the US forum and you may get assistance.

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