Re: Samsung support is an absolute disgrace.

Micheal_Knight · ‎12-05-2022

I was promised a call back from a support specialist and it never happened.

2 weeks no and nothing but empty promises.

Samsung support is an absolute disgrace.

xavidx · ‎12-05-2022

I have also experienced this unacceptable behaviour from the so called experts.

Obsydian · ‎12-05-2022

https://eu.community.samsung.com/t5/tablets/the-reason-why-samsung-customer-service-is-so-appalling/...

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet], Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]

Obsydian · ‎12-05-2022

Read the attached ink they are sales people not experts

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet], Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]

TessM · ‎13-05-2022

Hi @Micheal_Knight ,

would you be able to send me or any of the other moderators a DM letting us know how did you get this arranged so we can check what happened and advise you further?

Micheal_Knight · ‎13-05-2022

Hi TessM, I do appreciate you reaching out to me but to be honest I am so sick to death of explaining and telling various support people the same story over and over and over it’s getting a little bit old.

Unless you can guarantee me a product specialist call back I might as well just keep spending endless phone calls chasing this end.

Micheal_Knight · ‎24-05-2022

Hi Teresa, are you able to help.

It’s been days and I’ve still heard nothing from a so called “promise” we will call you.

I'm so sick to death of this now.

Thank you

JordanS · ‎25-05-2022

Hi Michael. Please come and drop us a DM to @Sam_UK and we can get to the bottom of this for you.

Micheal_Knight · ‎25-05-2022

How do I PM you?

xavidx · ‎25-05-2022

I spent over a month and 35 hours trying to get my issues resolved that is not counting the time it took to answer my calls. We as valued customers should not have to endure these behaviours it is completely unacceptable. In the end they won as I gave up, and made the decision that my company would not purchase any more Samsung products due to their appalling customer services.