Samsung support is an absolute disgrace.

[Micheal_Knight]

I was promised a call back from a support specialist and it never happened. 

2 weeks no and nothing but empty promises.

Samsung support is an absolute disgrace.

[xavidx]

I have also experienced this unacceptable behaviour from the so called experts. 

[Obsydian]

https://eu.community.samsung.com/t5/tablets/the-reason-why-samsung-customer-service-is-so-appalling/...

[Obsydian]

Read the attached ink they are sales people not experts

[TessM]

Hi @Micheal_Knight ,

would you be able to send me or any of the other moderators a DM letting us know how did you get this arranged so we can check what happened and advise you further? 

[Micheal_Knight]

Hi TessM, I do appreciate you reaching out to me but to be honest I am so sick to death of explaining and telling various support people the same story over and over and over it’s getting a little bit old.

Unless you can guarantee me a product specialist call back I might as well just keep spending endless phone calls chasing this end. 

[Micheal_Knight]

Hi Teresa, are you able to help.

It’s been days and I’ve still heard nothing from a so called “promise” we will call you. 

I'm so sick to death of this now. 

Thank you

[JordanS]

Hi Michael. Please come and drop us a DM to @Sam_UK and we can get to the bottom of this for you. 

[Micheal_Knight]

How do I PM you?

[xavidx]

I spent over a month and 35 hours trying to get my issues resolved that is not counting the time it took to answer my calls. We as valued customers should not have to endure these behaviours it is completely unacceptable. In the end they won as I gave up, and made the decision that my company would not purchase any more Samsung products due to their appalling customer services.