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New Member

I Have a new samsung smart tv.

 

It connects to router and works ok but after the tv has been turned off for a while, it seems to lose the wifi settings.

 

I then have to connect to the router again each time.

 

The ISP says that I have to contact Samsung to get some port numbers and then they can fix it.

 

Not too sure if they know what there on about.

 

Any ideas?

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Moderator
Moderator

Hi @tv5.

 

What's the model code and software version of your TV? Go to Home > Settings > Support > Contact Samsung. Are you using a wired or wireless connection?

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