28-09-2019 08:20 PM
Hello,
I am trying to fix my Samsung tv UE40F5700 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.
These are the solutions I have already tried and that didn't work:
- Reseting the ISP's router + changing it's IP adress
- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)
- Changing DNS to 8.8.8.8 or 8.8.4.4.
- Updating the firmware (now T-MST12DEUC-2126.0)
There must be a software problem.
I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!
Lions
01-10-2019 12:37 PM
01-10-2019 03:45 PM
02-10-2019 09:38 AM
Thanks, @Lions1 . I wouldn't like to advise you that it's definitely a software issue though. When you're trying to connect the TV is it seeing the network at all?
02-10-2019 09:43 AM
02-10-2019 03:54 PM
@Lions1 , I've asked one of our AV experts about this one for you, and I'll let you know what they advise me.
02-10-2019 03:55 PM
Ok, I will wait on your answer.
Greets
03-10-2019 09:28 AM
Morning @Lions1 .
My AV colleague has advised that there may be an issue with the TV, and that it would be best to have an approved engineer diagnose it in person. My Mod powers say that you're based in Belgium. If that's correct, then it's best to get in touch with your nearest Samsung TV Support Centre or contact Samsung Support where you're based for further advice.