I am trying to fix my Samsung tv UE40F5700 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.
These are the solutions I have already tried and that didn't work:
- Reseting the ISP's router + changing it's IP adress
- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)
- Changing DNS to 18.104.22.168 or 22.214.171.124.
- Updating the firmware (now T-MST12DEUC-2126.0)
There must be a software problem.
I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!
Morning @Lions1 .
My AV colleague has advised that there may be an issue with the TV, and that it would be best to have an approved engineer diagnose it in person. My Mod powers say that you're based in Belgium. If that's correct, then it's best to get in touch with your nearest Samsung TV Support Centre or contact Samsung Support where you're based for further advice.