17-07-2018 12:09 AM
Hello,
I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.
These are the solutions I have already tried and that didn't work:
- Reseting the ISP's router + changing it's IP adress
- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)
- Changing DNS to 8.8.8.8 or 8.8.4.4.
- Updating the firmware
- Calling the ISP's hotline
'
My questions are :
- Is it possible to do a factory reset that includes the Network connections?
- Has anybody had the exact same issue as my parents?
- Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware?
I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!
Solved! Go to Solution.
06-12-2020 01:34 AM
Can't seem to find instructions for how to get into secret menu for my KU6300 with the smart/slim/whatever remote. Do you happen to know?
06-12-2020 05:39 AM
My Samsung Smart TV was connected to Wi-Fi but there was no internet on it. I tried a router reset and it was fixed. Followed the linked tutorial.
06-12-2020 04:48 PM
Hi @RKShukla Glad your Wireless Internet on Tv working now , certainly router reset is one of the fixes. Good tutorial, members have mentioned some of these. Useful that some of the error codes and solutions included.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
07-12-2020 03:22 AM
Worked!!!!!
09-12-2020 09:58 PM
Found it!!
The issue is with the wireless authentication of your router. Your’s probably is set to WPA3-Personal. Just change it to WPA/WPA2. If that doesn’t work then you can try by removing wifi password on router.
10-12-2020 03:36 PM
Certainly could be issue if authentication is set to WPA3-Personal. Settings on my router are
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
17-12-2020 07:49 AM
Hope you are well. Your details steps to fix the wifi issues in https://technastic.com/samsung-smart-tv-error-codes/#Samsung_TV_Error_Code_102 are very good. However, even after trying everything I was not able to get my TV(UE70TU7020WXXN) connected to the Wifi ( it works fine for Mobile hotspot though). Do you think I'm not doing it correctly or there are any other things I need to do. Appreciate your help with this.
18-12-2020 12:59 AM
How long do you have to hold it until it reboots? Does it come back on?
18-12-2020 02:19 AM
Hold it for a few sends until it reboots. You can use other tips too if this doesn't help.
https://technastic.com/samsung-tv-internet-wifi-connection-issues-fix/
19-12-2020 04:59 AM
Worked