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Original topic:

Samsung smart tv shows on screen

(Topic created on: 19-09-2020 05:39 AM)
Maggs1234
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Hi, I watched netflix today using Xbox what is connected to TV. I fall asleep, and when I wake up tv make strange noises and on screen I can see smart tv samsung. I can't do completely nothing on the TV. Somebody knows what's happen? 

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7 REPLIES 7
ChrisM
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Hi @Maggs1234 

 

Have you tried completely unplugging the TV from the mains supply for a few minutes, before plugging back in?

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Maggs1234
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Yes, it doesn't work. I've realised today that device is turn off and off all the time 

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ChrisM
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What's the model code and software version of your TV? Go to Home > Settings > Support > About This TV.

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Maggs1234
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I can't do nothing on the TV now, just flashing Samsung smart tv. It's series 8, ru8000

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ChrisM
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Could we ask when and where you purchased the TV?

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Maggs1234
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Argos, around year ago 

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AndrewL
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@Maggs1234: If the TV is currently stuck on a boot loop, and performing a power cycle hasn't resolved the issue, then I recommend reaching out to our AV Team on 0333 000 0333, or via Live Chat on our website, where an advisor will be able to look into this further for you, and arrange any necessary inspections.

 

https://www.samsung.com/uk/support/contact/

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