Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

[lofty29]

Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

[RyanM · Accepted solution]

Hey everyone! 

We just wanted to clarify that the decision is made with the app provider to no longer provide support to our TV's. We've done some digging around, and there are multiple devices this has affected.

https://support.google.com/youtube/answer/6098135?hl=en-GB

There are options to screen mirror and cast from other devices to your TV's, which we would welcome the Community to discuss and share tips. 

Ryan 

[lofty29]

Hi,

Thanks for your reply. I' ll try that later.

My TV only displayed rhe message once so I presume it will go off on the 30th June as stated.

Do you think the firmware update fixes the problem or simply removed the message which will still go off on the 30th?

[SubhashB]

Ahaa - that question will get answered only on 1st July!!!

I'm surprised Samsung has not picked up this thread and clarified why this is happening - after all this is a SAMSUNG official website and they should have some one keeping their eyes and ears regarding customer feedback.

However, I am optimistic that the problem has been resolved because before the update I wasn't even able to go past the '30 June' message, in other words I could not access YouTube at all - now YouTube is working normally on the TV.

Updating the firmware is always a recommended action, so even if it does not resolve the said issue if I were you I'd update.

Best of luck.

[KellyM]

Hi all, we've had a look into this for you.

The YouTube app will no longer be supported on 2011 and 2012 Smart TVs from the 30th of June 2017. The app provider will be performing an update to the application, which means that the TV will no longer be compatible with the service.  

[marke]

So your saying that samsung is intentionally allowing an update that will intentionally break a service that was once a main feature? Whats next a firmware update that will turn your tv off after 5 minutes so you have to buy a new one? 

Wont be buying an expensive  smart TV again if this is how you treat customers..

[AntS]

Hi all.

Just to clarify the situation (with a quick reword of what KellyM said before): the app developer (i.e. Google) is making a necessary update to their app's software, and that update is not compatible with TVs older than the 2013 models.

[kobels]

That's not good, soon will be buying new (not Samsung TV). and telling my friends to do the same!

[Lakshmi]

Then the App developer should have left the old existing version as is to avoid this problem to smartTV users who are using older than 2012 TVs.

[JoeBloggsWA]

Ant, if Samsung built a system that wasn't proprietary and maintained a solid Android os, they wouldn't have these issues

[mafeehan]

KellyM,

I see your reply. However, if the app provider (YouTube) is updating their application, can't Samsung update your software to accomodate this update?

I wouldn't think this would be beyond Samsung's capability. Or are you just trying to make us buy new SmartTVs? (We have two additional Smart TVs, but our largest one is the affected model).

I can stream with our AppleTV, but this lack of support from Samsung is disheartening. We use the YouTube app on this television quite a bit. 

Smart TV not so "smart" anymore?

[kpretzel]

I agree with the other comment.  It is ridiculous that if our tvs are a couple years old, software is not updated to adapt to apps.   I am furious that I samsung is not making sure that the youtube app will still be functioning on their tvs.   Honestly, I have been loyal to the samsung brand with other electronics besides my television and always recommended it to others. I am now rethinking my poor decision to stick with samsung.   I would like to see samsung address this issue before the 6/30 deadline.   

[kpretzel]

And why can Samsung not update their software to be compatible with the app update?  
Honestly, this is ridiculous.   

[Soulfinder44]

This is ridicilous, samsung advertised My smart TV as youtube capable, with the youtube brand on the box! 

I would like to understand If its possible to take legal action against this, otherwise they will remove other functions tomorrow!! 

Samsung this stinks, mental note to self never buy or recomend samsung again!!

[kpretzel]

I think we need to tweet to samsung...... let them know of our discontent.  It is ridiculous to have something a couple years and have it lose some of its functions.  There is no reason samsung cannot work out something with youtube to update.

[kobels]

Hi,
we could post on their Facebook page! So many people are not happy with this "fault".

[Elbetosan]

Been there. Done that.

[ChrisM]

Hi @Soulfinder44, what's the full model code of your TV?

[kpretzel]

I am not soulfinder44........but my tv is model number   UN46ES7100FXZA

I don't find it acceptable to just hear the rationale from samsung that youtube is updating their app so tvs before 2013 will no longer be able to use the youtube app.  

[Soulfinder44]

@chrisM

My not so smart SMART-TV: UE46ES6715

This is how the webshop sold the TV, Feel free to translate

https://www.netonnet.no/art/NoSection/samsung-ue46es6715/169765.9223372036854775807/

"Smart TV

Med SmartTV blir Samsung UE46ES6715 omgjort fra bare en TV til en komplett mediasentral. Du får tilgang til en rekke materiale, apps og internettjenester via Samsungs applikasjonsbibliotek. Se morsomme videoer på YouTube, oppdater Facebook eller Twitter, eller bare surf rundt på nettet. Mulighetene er nesten uendelige, og nye apps utvikles fortløpende, så du skal få mest mulig ut av din nye Smart TV."

Shame on you, this is not acceptable,  What will not work tomorrow????

[Soulfinder44]

 Next functionality to be removed can be seen on this old advertising image

[Daryldman]

I noticed Twitter is no longer supported and last year Microsoft dropped Skype support too.  

This is sad.  A Smart TV should be able to continue to support the top streaming app if it wants to be considered smart.

Does the evolution Kit help here???  

[megan]

Yes, I believe a lawsuit may be in the midst. Having such features as YouTube on my Samsung Smart TV was a leading factor in purchasing the product. Really disappointed.