Just a few things to consider.
1. I bought my nu8000 6months after release. And my airplay still wasn't perfect. But Samsung was relatively quick to fix it. My tv has now seen two updates since it was fixed and still have zero issues using airplay. so my suggestion is to be patient with updates.
2. after you update the tv do a factory reset. Doing this will restore all settings to factory and should help the tv fully implement the update.
3. Make sure your router supports WiFi ac 2.4 & 5ghz frequencies. Also make sure you DO NOT have WIFI EXTENDERS. WiFi extenders create a secondary network COMPLETELY SEPERATE from the main router. And devices on these networks will not be able to all with those on the main network. It's important that any and all decivces you want to use airplay connect to the EXACT SAME NETWORK.
4. understand that this is considered airplay2. Make sure your Apple devices are 1 fully up to date. And 2 compatible with airplay2.
5. and lastly there are settings that must be set in the airplay settings area. IF AIRPLAY SETTINGS ARE GRAYED OUT THEY ARE NOT CURRENTLY USEABLE. could be a software glitch or Samsung may require another tv update. IF AIRPLAY SETTINGS ARE NOT IN YOUR SSTTUNG MENU THEN YOU DO NOT HAVE AIRPLAY CAPABILITIES. please make sure Samsung state that you tv is airplay compatible. This information is found on Samsung's product information page.
And lastly. It took me a good hour of unplugging my tv. Factory resetting my tv. Making sure my airplay was setup correctly in the settings and making sure my router was setup correctly to handle all this.
granted most of the problems are due to Samsung's terrible product launch quality. And most features are not fully accessible and useable out of the box. But you must also do your due diligence and make sure the products your trying to use together are actually compatible.
this article on apples website very clearly outlines devices capable of using airplay 2. PLEASE MAKE SURE YOUR DEVICES ARE UP TO DATE AND USING CURRENT OS AND APPLICATIONS.
https://support.apple.com/en-us/HT208728#airplay2
if you verify that your device is airplay 2 compatible and up to date and the only issue is the tv. Then you must call Samsung and ask for support.
most technicians won't release information on future software updates for your tv. But if you get a good technician they will at least give you a reasonable time line.
be warned. Right now during the pandemic phone assistance could take you 30-60 min just to get someone on the phone. So be ready for long wait times.
