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Original topic:

Samsung Smart remote NOT smart at all! and no gap wall mount with a gap

(Topic created on: 21-09-2020 05:56 PM)
1975jas
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Hi all

 

I recently bought a Samsung Frame 2020 (65") tv - having only ever purchased Panasonic or LG this was a change for me.

 

Firstly, what appealed was the no gap wall mount when combined with the 'picture' feature of the frame; however, no matter how hard I try (without of course pushing on the screen itself) there is still a slight lean forward on it creating a gap at the top rear of around an inch - anyone got any tricks/tips to eliminate the gap?

 

On to the remote - concept excellent, execution, awful. The one connect box and invisible cable was the real selling point to me - neatly hang the tv on the wall and hide all the kit to go with it. On set up it seemed a breeze when I powered up my SkyQ box then my BT Ultimate set top box and finally my Blu Ray player the tv picked each of them up and guided me through a set up so all SHOULD work via the one 'smart remote'.

 

Having reset around 10 times now it simply does not work - occasionally post set up I can change channel up and down on SkyQ and use the numbers, but a few hours later after being switched off it stops working - the tv guide, recordings and on/off never work - and rarely work on BT either.

 

The Blu Ray player however seems to work fine - I find this bizarre given there must be thousands of variations of Blu Ray players for Samsung to program in to their software but limited SkyQ and BT boxes, which have a mass following so why oh why do these fail consistently - in todays technology surely things like this should work without issue.

 

As I say, I have tried a reset a number of times but no joy - if anyone has a solution I would be so so grateful as 48 hours of ownership has driven me mad & I am starting to regret migrating to Samsung.

 

One final thing - uploading images to the Art part of the tv seems to only work when tv on wireless network and fails on wired network - strange!

 

Thanks in advance.

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ooo0ooo1ooo463442
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just turn it off and on
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1975jas
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How do you mean? the tv has been turned off and on several times since installation on Friday - is the remote known to work seamlessly with Sky Q - tv guide, changing channels, catch up and record menus.....

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