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Original topic:

Samsung Serif TV - region message

(Topic created on: 10-11-2022 06:51 PM)
Jamesmsullivan17
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TV

Can anyone help me? 

Purchased a new Serif 43 TV and every time I turn on the TV it asks for my region. I’ve completed the boxes provided but it appears every time. How can I stop this or is this a fault? 

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ChrisM
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That's strange, @Jamesmsullivan17! Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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PaulM1
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That's great, @Jamesmsullivan17. Even though it refers to a different TV model, please can you let us know whether the Solution offered in the post below helps you set the region?:

https://eu.community.samsung.com/t5/tv/change-region-for-samsung-ue55ks7090/td-p/1342071

If this does not resolve the issue, please can you enclose a picture that clearly shows the message you see on your TV?

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PaulM1
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Thanks for sending the photo, @Jamesmsullivan17. I appreciate that this is not what you would want or expect to see every time you turn on your TV.

Another Community user alluded to having experienced this issue. The issue is now resolved, so I like to give credit where it's due! 😀 If you have a look at this Solution and follow the same steps, are you able to resolve it too?:

https://eu.community.samsung.com/t5/tv/removing-region-selection-samsung-smart-tv/td-p/649679

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6 REPLIES 6
Solution
ChrisM
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TV

That's strange, @Jamesmsullivan17! Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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Jamesmsullivan17
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Thank you Chris. Please see below. 

Model code - QE43LS01BAUXXU

Software - T-PTMDEUC-1304.1,BT-S

 

 

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PaulM1
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TV

That's great, @Jamesmsullivan17. Even though it refers to a different TV model, please can you let us know whether the Solution offered in the post below helps you set the region?:

https://eu.community.samsung.com/t5/tv/change-region-for-samsung-ue55ks7090/td-p/1342071

If this does not resolve the issue, please can you enclose a picture that clearly shows the message you see on your TV?

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Jamesmsullivan17
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TV

Thank you 

 

sadly not. 

95348AE0-F47B-4177-BEFD-400C19DA0DAA.jpeg

please see image attached. Only gives a close option 

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Solution
PaulM1
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Moderator
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TV

Thanks for sending the photo, @Jamesmsullivan17. I appreciate that this is not what you would want or expect to see every time you turn on your TV.

Another Community user alluded to having experienced this issue. The issue is now resolved, so I like to give credit where it's due! 😀 If you have a look at this Solution and follow the same steps, are you able to resolve it too?:

https://eu.community.samsung.com/t5/tv/removing-region-selection-samsung-smart-tv/td-p/649679

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Jamesmsullivan17
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thank you. But we have another problem. 

please see image 

315A9F0F-0B89-417A-8541-3C04286CBC96.jpeg

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