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Samsung QN95A Neo QLED - is my one connect box having issues?

(Topic created on: 11-05-2021 10:24 AM)
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magicmugs
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Got the new NeoQLED 3 weeks ago and have had some issues which make me think the One Connect may be faulty or having some issues.

1st issue was ethernet connection, kept popping up randomly on screen that cable disconnected and then reconnected. I got a new cat5 high speed cable and still the same, so unplug ethernet and setup wireless and all working ok now it seems.

2nd issue is to do with sound. I had the TV setup with the Samsung Harmon 950, with Sky Q and Xbox Series X.

When watching a movie on the Xbox, every so often the sound will just go for a second or two. Same happens sometimes with SkyQ as well. On the soundbar when it did this it kept popping up Dolby Atmos as switching on, so wasnt like a consistent signal was going to the soundbar (TV Settings were set to Auto for sound pass through on eARC and it happens with all options of sound in the tv menu).

I chatted to Samsung who said the soundbar may not be compatible with the TV (which to me came across as an excuse rather than it actually being incompatible).

So I purchased a new soundbar, a Sonos Arc, set it all up, new HDMI 2.1 cables for each device now as well (and swapping what is in which HDMI port on the OneConnect).

Same issue, sound will cut out every so often when watching a movie or SkyQ, which is a bit annoying, this is ONLY on externally connected devices, if i watcha  movie on Netflix/Prime/Disney+ or from my local NAS, it works fine.

 

All of this just makes me think there is an issue with the OneConnect box or the OneConnect cable, has anyone else had similar issues or any possible solutions to try? Or do I book a repair to try and get a replacement OneConnect box and cable?

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Mallett85
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I turned off auto run smart hub and turned off auto run last app  and  smart multi view casting in smart features  and now my sky q works and finds the source straight away after I turn the TV on dono why that was a problem but I'll deffo be getting the box replacement just in case it is fauilty  hope it helps someone else if you haven't tryed it yet 

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Members_743VKFs
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Did you ever get round the HDCP issue? I've just bought a new Samsung 4k, getting same HDCP message, can't see sky screen to be able to change any settings. Worked fine before and after on 1080 Samsung TV. 

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Members_743VKFs
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I'm having same issue, brand new TV, Not been able to watch sky q as I keep getting HDCP error.

Thank you. 

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Members_743VKFs
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I'm also getting lost eArc connection between Q95 and soundbar. The TV allows me to set sound to HDMI, then I lose it altogether. Seems to find it again after switching both TV and Soundbar at the mains. Works on in Wi-Fi. 

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