12-04-2021 07:09 PM in
Hello. I’ve just bought a 55” QN95a - it’s connected to both a PS5 and an Xbox Series X.
I've been having an issue, where when playing a game on either console, the screen/sound blacks out for about two seconds and then just goes back to normal. The game carries on in the background as it’s momentarily blacked out.
I’ve scoured the internet and it seems it’s a very common issue, particularly with Samsung Tv’s.
ive been offered a replacement tv or just one connect box, and I’ve opted to try a new one connect (easier that packing up a whole tv etc) that should come in a couple of weeks. But I’m not convinced that it’s a technical fault, but rather something software / setting related.
Ive obviously spoken to Samsung, but as always, it’s just the usual, generic troubleshooting. I’ve tried factory settings, different hdmi ports, changing from 8bit to 10bit etc. But it persists.
Any other ideas? The tv works flawlessly otherwise, it would be wonderful to get to the bottom of this one issue
05-07-2021 10:20 AM in
I’m getting moderate heat, but certainly not burning hand type heat.
@SpokkX have you just got the one hdmi connection? The issue seems to effect every model, but usually one port is spared the problems 😕
06-07-2021 01:51 PM in
today Samsung technician provided me a firmware update for the hdmi port they installed it from an usb stick they had.. the firmware version of the tv is always the latest they just updated the hdmi port! This is a file Samsung Korea sent them, I have to try and test it form then to check if it will solve all the hdmi related problems
mill keep you informed