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Samsung QLED QE65Q85RATXXC LAN not working proberly

(Topic created on: 23-01-2020 07:45 PM)
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lt03
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I bought a Samsung QLED QE65Q85RATXXC just before christmas.

I connected it to the internet with a LAN cabel, but every 1 or 2 days i get the message "network cabel is connected" on my screen.

So i bought a new LAN cabel,  changed ports on the router, reset network settings on TV and rebooted everything, but the same.

It is was like 4 days old when it did it the first time. Should i return it to the seller as faulty? Hope you guys can give me some advice.

Modelkode: QE65Q85RATXXC

Softwareversion:T-MSMDEUC - 1335.0, B6970101/070204, BT - S (Searched for new updates, this is still the newest)

 

20200116_203410 Netflix via app på TV.jpg

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ChrisM
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Hi @lt03 

 

Let's see if we can get this sorted out for you. We're not able to access the link you provided. Are you able to add the pic directly on here for us?

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lt03
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I have uploaded the picture in the original message.

 

 

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ChrisM
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Apologies, @lt03. You've come through to the Community team in the UK here. Could you give us a direct translation of the message please?

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lt03
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I think this one is mine. It is a English site.

The message in the top right corner in the picture is the message from the TV.

It reads:

Netværksindstillinger = Network settings.

Netværkskabel tilsluttet = Network cabel connected (LAN cabel connected)

20200116_203410 Netflix via app på TV.jpg

 

 

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ChrisM
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Does the message stay on screen until you select OK and does it then disappear?

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lt03
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The message disappears after about 1 min without pressing OK. If you press OK it disappears immediately.
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lt03
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The message disappears after about 1 min without pressing OK. If you press OK it disappears immediately.

Have you got a idea of what is causing it?

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lt03
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The problem of unstable LAN continues

I have contacted the vendor, who promtly sent me to samsung.

I am now doing many test with samesung support. The process takes a long time, especially when the mistake is every 1 - 4 days, change one kabel - wait - chang................... 🙂