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Original topic:

Samsung QE55Q80T (2020) QLED HDR 1500 and Virgin Tivo Box - NO SOUND

(Topic created on: 29/01/21 00:08)
gurmeet1313
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I have a strange problem. 

I bought a new Samsung QE55Q80T (2020) QLED HDR 1500 . I live in UK and have Virgin TV provider which has a Tivo Box. 

Samsung TV's HDMI ports seem to be faulty. When connected to Virgin Tivo Box none of the channels like BBC, iTV etc have any sound. 

1. I changed multiple HDMI cables.

2. The Virgin TV engineer came in today. No solution. 

The Samsung TV seems to behave strangely. The picture is perfect but NO SOUND. 

I went on multiple calls with Samsung support. Finally the person on phone tried Soft/Hard reset. NO solution. 

 

Do we have any Samsung expert here to help? 

Why is Samsung mis-selling its TVs in UK? 

If they cannot work with any set top box and typically Virgin TV then please tell customers. 

 

It has been a nightmare with this Samsung TV. 

I wrote on Twitter as well. No one listens. 

 

Is anyone from customer support, Listening? 

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blueberry_cheesecake
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@gurmeet1313 

 

hello

 

best to arrange an inspection and repair with engineers,

please reach out to Samsung Support via this link

 

cheers 😉


 (\_/)
(='.'=)
(")_(")
*****************************
blueberry cheesecake so delicious
*****************************

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gurmeet1313
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Finally, It was a faulty motherboard. The TV is returned today. 

 

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2 REPLIES 2
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blueberry_cheesecake
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TV

@gurmeet1313 

 

hello

 

best to arrange an inspection and repair with engineers,

please reach out to Samsung Support via this link

 

cheers 😉


 (\_/)
(='.'=)
(")_(")
*****************************
blueberry cheesecake so delicious
*****************************

View solution in context

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gurmeet1313
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Finally, It was a faulty motherboard. The TV is returned today. 

 

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