Samsung QE55Q700T TV Losing picture although sound continues

[chas37]

My TV is under 6 months old, but Richard Sounds, where it was brought are uninterested and are sending me to Samsung.

Problem is

Intermittently, there is a total loss of picture, although sound continues. This happens on different sources eg, on my virgin box, dvd recorder and Firestick. I have totally reset the system, checked and changed the hdmi cables. etc. I am appalled at the customer service at Richard Sounds who are very unsympathetic. They were quick enough to take my money, but are sluggish to try and get me a result on this fault.

[leicesterMan]

I would of thought richer sounds sorted the problem out as soon as possible, I mean that's why you buy from them, if the service is gone like that, then it's best to shop at Costco

[Trish31]

I'm having the exact same issue with the same model. Sometimes it will happen once or twice a day and others it will happen every few minutes! It's really annoying me now as makes using the TV almost impossible! 😒

[chas37]

When did you purchase and from which store

[Trish31]

I got mine from ao and it was purchases in November last year

[chas37]

Have you complained to ao

[chas37]

I have finally broken through. An engineer will be calling Thursday. Watch this space
.

[chas37]

An engineer has come to my house and replaced the screen which was faulty. Having this repair made involved several hours of e mails and letter writing. My suggestion to you having the same problem is to complain, complain and complain again
Go to the chief executive officer if necessaryof the store that sold you the item.

[TommyC216]

I had exactly the same issue, Samsung engineer said I needed a new panel, but then Samsung contacted me to say the TV was unrepairable and offered me a different model. However, the QN700 they replaced it with constantly flickers if I try to use above 1080i resolution with my Sky Q box. Samsung have been really poor to try to resolve, firstly blamed sky, then when I complained, promised an engineer call back the same day, but that was 6 days ago...