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SAMSUNG QE55Q60BAUXXU 55 Smart 4K TV - Postcode unavailable when tuning to Freesat

(Topic created on: 10-11-2022 08:14 AM)
First Poster


I have recently moved into a property in Cheltenham, UK (not a new build) which doesn't have a standard TV aerial. The property has a satellite dish with a split coaxial cable into the property.

I bought the SAMSUNG QE55Q60BAUXXU 55 Smart 4K Ultra HD HDR QLED TV with the assurance that I would be able to plug the satellite aerial directly into the TV and the inbuilt satellite decoder would allow for Freesat TV to be viewed when tuned. 

When I tune the SAMSUNG QE55Q60BAUXXU to Freesat, I'm prompted to enter my UK Postcode. When I enter my postcode, I receive an error message that "The postcode you entered is not available. Channels will be scanned without a postcode". 

I have also tried to tune to Satellite, but the Astra 2E, 2G satellite - which relays the UK Freesat channels - is not available on the list. The channels which are tuned are random international channels and not BBC1, BBC2, ITV etc. 

Therefore, I'm unable to get any of the 'free-to-view' TV channels (BBC, ITV etc) as I can't tune my SAMSUNG QE55Q60BAUXXU 55" Smart 4K Ultra HD HDR QLED TV to Freesat because my postcode is unavailable. The signal quality and strength is apparently 0%. I am able to view international channels, so I don't think it's an issue with my coaxial cable. Is the issue that my satellite dish is misaligned? Why would my postcode be unavailable for Freesat AND unable to find UK Satellites when trying to tune to Astra 2G. 

Does anyone have any suggestions on how to tune my TV to Freesat so I can watch terrestrial TV? Many thanks

If your dish looks old it could be pointing to the old satellite network, and the new shape 60cm dishes point to the new sky satellite system,