Can confirm the same effect on my QE55Q80R (UK)
It's horrible when listening on bluetooth headphones.
I also noticed the other night when I was watching a film (via HDMI source) that the headphones wouldn't stay connected. It was OK the following night after trying the SD channel workaround.
A bodge fix is all very well, but if I leave the TV in the hands of the missus she will be even less impressed than I of any hoops that have to be jumped through to make things work. It's bad enough I can't use HDMI CEC without sources autoatically switching, and the hub bar thing appearing even though I've apparently turned that ability off in the settings 😕 starting to regret this...
Best of luck in finding a better alternative. I refuse to purchase anything ever again from LG for the same reason - great hardware but rubbish software support. The world of apps and cyber security is moving too quickly for the TV guys. I f you do not intend to replace every 3 years then the connection to a 3rd part
box is more important than the inherent capability of the TV.
Thanks for that Menacesco. Let's hope Samsung take notice of this sound issue with HDMI devices and come up with an appropriate fix. Not expecting much but at least there is hope. Although it shouldn't have to come to this before they reacted. I'm off now to watch something on an HD channel now the wife has taken an early night!
I have noticed a new anomaly on my set. After leaving the TV on most of the day for testing purposes and just playing back my Humax box on Smithsonian Channel the lip sync was out by an annoying amount tonight making it impossible to watch. I have noticed it to a much lesser level before. Hope this is part of the same problem. Holding the on off button down seems to clear it but I had to do it twice.
I eventually got through to Samsung via the phone and regrettably it it got me no further to a solution. Be nice if an engineer answered the phone instead of a scripted operator. So have decided to send it back and get a refund. Looking at maybee getting Sony KD65Xh905 or annother make. Just hope the picture will be as good.
After my recent unsuccessful repair by Team Knowhow, in which the main board was replaced, I completed an online survey from Samsung. Received a letter in the post from Jim Langley, Customer Relations Manager, Samsung, the other day, thanking me for completing their survey but was sorry to learn that I was disappointed with the customer service (used the opportunity to say in detail the repair did not fix the sound issue with HDMI devices). Samsung said they tried to call me (they didn't) and suggested I call them on 0333 000 0333, which I will soon. The letter went on to say, as you would expect, how important it is for Samsung to provide an exceptional service when their product is not functioning correctly. The letter also said they will pass my feedback to their Service Management Team to identify which areas require improvement as a priority. Finally, thanking me for being a valued customer and looking forward to providing a better service in the future.
Another avenue of pressure on Samsung I hope to get this sound issue fixed. Thought I would let you all know.
Let's hope they react soon for all your sakes. Too late for me though as my set has now gone back. I'm still very annoyed with Samsung as my replacement Panasonic, whilst a very good tv, does not have the same quality of picture. In hindsight I would rather have persevered with the Samsung in the hope of a future fix I think! UPDATE: now that I have had the opportunity to read about picture settings I am more than satisfied with the picture quality. It is different from the Samsung in a way that I would describe as more natural rather than the vibrant intensity of the Samsung. And no sound issues too, although reading forum comments from when the set was first released it would appear the Panasonic had the same, or a very similar, issue. Presumably fixed with a software update?