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Original topic:

Samsung Q80T 49" TV sound intermittently cutting out

(Topic created on: 13/01/21 17:28)
badgermattuk
Apprentice
Options
TV

I've had my Q80T 49" now for a week. My issue is with the sound dropping out, it is literally happening on the hour, every hour. It only cuts out for 2-3 seconds, but is very annoying. For a £1000 television this shouldn't be happening. I have followed all the troubleshooting steps that others have recommended on this forum (changing HDMI ports, HDMI cables, sound test troubleshooting), but still seeing issues. This is happening while my Virgin Media 360 box is connected, also while using the Netflix App on the TV itself. Has anyone found a permanent fix for this? Very frustrating.

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Solution
badgermattuk
Apprentice
Options
TV

After weeks of playing with various settings & testing them all out, I believe to have found the issue to actually be from my Virgin Media 360 set-top box, not the TV. After changing the sound setting from Dolby Audio. I had 3 options, Always convert, Follow content or disable. After disabling this setting, I've not seen an audio drop out in a few weeks now. So advice for people seeing this issue, check ALL your audio settings before blaming the TV.

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4 REPLIES 4
aliall
Observer
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TV
I have the same problem waiting for samsung engineer repair. Also now started with picture flickering and then brightness then picture goes very dim.
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Oxia57
Apprentice
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TV

J'ai le même problème avec la xbox one X ! 

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LoinerPaul
Explorer
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TV

Please see my posts, and that of several others, on this very topic.

You won't be happy!

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Solution
badgermattuk
Apprentice
Options
TV

After weeks of playing with various settings & testing them all out, I believe to have found the issue to actually be from my Virgin Media 360 set-top box, not the TV. After changing the sound setting from Dolby Audio. I had 3 options, Always convert, Follow content or disable. After disabling this setting, I've not seen an audio drop out in a few weeks now. So advice for people seeing this issue, check ALL your audio settings before blaming the TV.

View solution in context

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